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10-DAY EXCHANGE POLICY TVCITY.TV / DBA PRICENCLICK
On most items TVCity.TV offers an exclusive 10-day exchange policy. Items must be in original packaging, in as-new condition with the packing slip, all warranty cards (not filled-out), manuals and accessories. Shipping on any item ordered and shipped is not refundable. Furniture must be disassembled in original packaging and repacked including all bubble pack to protect it from any further damage. If you are not satisfied with your purchase, you may return it for a refund credit (excluding shipping, handling, and insurance charges if applicable), after you receive a Return Authorization number from TV City.TV (see exceptions above). Returns must be requested within 10 days of the product's receipt. If goods are not returned in factory condition your return credit could be deducted by a 15% restocking charge. Depending on the condition of the goods and packaging material additional charges may be incurred. No returns will be honored without the original box.
All TV's (27" or larger) offer in home service. Shipping is not refundable under any circumstances. Opened Furniture may be subject up to a 20% restocking charge. For a Return Authorization (RA) number please call Customer Service at 1-888-488-2489 during our normal business hours,we will be happy to explain the procedure.
ORDER PROCESS/SHIPPING TVCITY.TV / DBA PRICENCLICK
At TVCity.TV we do not charge your credit card until your order is ready to be shipped. At TVCity.TV if there is a problem with your order, you will be contacted within a short time and we will not charge your credit card first!
We will usually look over your order as soon as we receive to check your billing and shipping information. If your shipping information is different from your bill to information you must notify your credit card company by calling the 800 number on back of your credit card to authorize this address. Please do so as soon as you can in order for us to not have to delay your order. After we receive authorization & approval from a customer's credit/debit card company for the charge, we are now required to call the credit/debit card company and receive an “address approval” before we are permitted to ship products.Once a product ships, you are responsible for all shipping charges. Since a large number of orders we receive are "fraudulent", we do not consider an order to be a valid order until after it passes through the Credit/Debit Card Processing and Fraud Control (CCPFC) process.
Once UPS has possession of your package, you should receive an email directly from them with the tracking number and estimated delivery date. The entire “ground” process takes 2-5 Business Days. The “clock” on total processing and shipping time commences only after we receive shipping approval from your Credit/Debit Card Company. Expediting the shipping (next day..etc) will only shorten the time of shipment after being processed.
For all larger items (furniture and TV's over 24") , TV City uses ground Interstate Common Carriers who specialize in transporting TVs/Consumer Electronics. The entire “ground” process takes 2-7 Business Days but shipping times are estimated and dependant upon weather, traffic, and new 9/11 Security Checks. Once the shipment arrives in the nearest metropolitan area, a local delivery firm will call you to arrange for the delivery date & time window [either am/pm]. Delivery companies will not show up without telephone notification. For this reason, it would be beneficial for you to leave your cell phone number when ordering. Drivers are usually by themselves and when a liftgate is not available, may need your help in lowering it from the delivery truck. Once off the truck, that item can usually be moved via hand truck to your door. In most cases, your freight can be brought to your door, but can not always be guarranteed due to certain liabilities. If you make an appointment with the shipping company to accept the delivery, and are not home, you may be charged a reschedule fee.
TV City.TV ‘s delivery prices for large screen TVs include Shipping, and Insurance. Before ordering, please make sure that your new TV (in the box) will easily fit though all of your doors, stairs, and hallways. If your new TV doesn’t fit inside your home, you may return it (and pay the associated two-way shipping charges).
PAYMENT OPTIONS: YOUR ORDER WILL BE BILLED AS PRICENCLICK
We accept MasterCard, Visa, American Express, Discover, and Dinners Club. In addition to that we also accept Federal Funds Wire Transfers, Traveler’s Checks, Certified checks Money orders. For personal checks, when the funds clear, your order will be processed. For wire transfers Please call us in advance for our bank information. Sorry, we do not have a “pay as you go” plans.
CREDIT/DEBIT CARD PROCESSING & FRAUD CONTROL
Management reviews for accuracy all orders before processing. If there is a discrepancy, we will contact you via either email or telephone before we accept an order. Upon credit approval from your Credit/Debit Card Company, we will verify the shipping address. If the shipping address does not match your Credit/Debit card's billing address, you must notify your Credit/Debit card company that you wish to place an "Alternate Shipping Address" on your account. This is easily done by calling the number printed on the back of your credit/debit card. We will contact your bank and verify the complete name, address, phone number, and alternate shipping information.
The time that the Credit Card process takes is dependant upon three factors
1) you notifying your credit/debit card company of an alternate shipping address (if applicable), 2) your credit/debit card company's responsiveness to our calls, 3) our ability to contact you during normal business hours (your cell phone is the best method) , if there is a problem. For your protection we will not process and ship any products until the billing AND shipping information you provided us equals the information that you provided your bank. The “clock” on total processing and shipping time commences only after we receive shipping approval from your Credit/Debit Card Company.
All orders NOT canceled prior to shipping will be subject to round trip shipping, handling, and insurance charges once shipping has commenced.
WARRANTY INFORMATION
TV City.TV only sells first quality brand new merchandise made for the US market in factory sealed boxes. We do not sell refurbished goods. All our goods carry a full USA manufactures warranty. For the first 10 days in the event that your merchandise fails to work properly just give us a call. Your merchandise will be either repaired or replaced at TV City.TV and/or the manufacturer’s sole discretion. TV City.TV will work with you and the manufacturer (or authorized service center) to resolve any problem. Naturally, all the standard terms and conditions of the manufacturer’s original warranty apply.
For your convenience, TVs including Plasma/LCD Monitors and other large items are normally repaired locally by an authorized service center. TV’s 24” and larger usually come with in home service! For items that must be returned to us, please view the Return Authorization procedures outlined in our Return authorization section.
Each product is also subject to the warranty coverage and restrictions set forth by the respective manufacturers covering replacement of defective parts and service for repair of their products. To locate a manufacturer's authorized service center, please refer to the product manual that was shipped with your merchandise.
If you receive a piece of furniture with shipping damage, please call Customer Service at 1-888-488-2489 as soon as possible. Our furniture manufacturers are very good about sending out replacement parts, so do not worry. All damages must be reported within 48 hours of receipt to validate a claim.
PRE-ORDERS
Pre-Orders can be placed for items that are not currently available. Pre-Orders will only be charged when the product is ready to be shipped. We fill Pre-Orders using a First In; First Out basis from the date the Pre-Order was ordered. Expected release and shipment dates will be provided when available. For your convenience, Pre-orders may be canceled at anytime prior to shipment.
SPECIAL ORDERS & BACK ORDERS
Special Orders and Back Orders can be placed for items that are not currently available. We do not charge your card until the item is ready to ship.
Special & Back Orders will be charged and shipped when the product arrives at the guaranteed price noted on your order. We fill Special & Back Orders using First In; First Out basis from the date the order was charged. Although Special Orders may not be canceled or returned, Back Orders may be canceled anytime prior to shipping. Back Orders not canceled prior to shipping will be responsible for the round trip shipping, handling, and insurance charges once shipping has commenced.
RETURN AUTHORIZATION PROCEDURE
All returns and exchanges require a Return Authorization (RA) number. Please note that an RA number does not guarantee final disposition. All returns are subject to inspection.
All exchanged and returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package. Please do not cover the original box with tape in areas where the box was not taped originally. Although we don’t like to, we have to charge you for replacement of damaged, altered missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
Please pack the products into their original box with plenty of packing material and place the original box in a shipping box taped securely. Most of our customers use services like Mail Boxes Etc.® (at their expense) to pack/ship returned goods.
Please write the RA number issued by Customer Service clearly on the outside of the shipping carton (not the product carton). Please allow approximately 1-3 business days for your return to be processed once it has arrived at our warehouse.
Sorry, but any merchandise returned to us without authorization (one of our RA numbers) will be refused. Please ship your parcel back to us freight prepaid. We suggest that you use UPS Ground Service "Insured". We cannot accept COD or freight-collect shipments.
No goods will be accepted for exchange or return without authorization.
INSPECTING YOUR SHIPMENT
TVCITY urges you to inspect all deliveries for any outside visible damage. Please check for any crushed corners, holes, rips, and tears. If you see anything on the box that indicates any abuse you must request permission to pull the cover off the box and inspect the contents for any physical damage before the driver leaves. If you cannot inspect the actual contents you must make a notation next to your signature indicating where the actual damage is on the box. Do not sign the bill of delivery receipt that the merchandise was received in good condition please sign it “subject to further inspection”. It is not necessary to refuse a package for this, but if the outside damage is notated next to your signature, It will help you if need to make a claim. Remember once an item is accepted with a clear delivery receipt it will be the customer’s responsibility to file the claim directly with the shipping company.
Delivery companies love for you to sign a delivery receipt clear of any notations so they can avoid all responsibility! TVCity. purchases full insurance coverage from the various Interstate Common Carriers that we employ to ensure that the merchandise you ordered is covered for any damage. In the unlikely event that your shipment contents actually has physical damage than Do not accept the delivery and Refuse it.
Please notify the Common Carrier that made the delivery and they will contact you to make arrangements for viewing and assessing the damages.
OUR LIABILITY
TV City.TV shall have no liability to you or any third party under any legal theory for special, incidental, indirect, exemplary or consequential damages arising from shipping delays or errors, system downtime, loss of data or any economic loss, damage or expense arising out of or relating to the placement or fulfillment of your order, or the use of or inability to use the products, and in all cases our liability is limited strictly to replacement, or repair or the value of the products purchased. Since state laws vary, certain parts of this disclaimer may not apply to you. If you encounter extreme stress related illness for the inability to program your remote control, we cannot be held responsible!
TV City.TV is not responsible for typographical or photographic errors that may appear on our web site. Orders are subject to acceptance and availability.
We reserve the right to make adjustments or corrections due to changing market conditions, product discontinuations or typographical or photographic errors. Policies, item availability and prices are subject to change without notice.
Security and Privacy Statements
SECURE ORDERING
Ordering from TV City.TV is private and secure We understand that making a purchase online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide. TV City uses industry-standard SSL (secure socket layer) technology to protect every interaction you have with the website. This protects your credit card and other personal information. Once we receive your information, we not only store it behind a firewall, but also encrypt the sensitive credit card information. If you prefer, you may phone, fax or mail your order as described in the ordering options section.
Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
- The "http" in the web address will be replaced by "https"
- Depending on the browser, you will see either a closed lock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid, unbroken key (Netscape Navigator) in the lower section of the browser window.
- You may also see a solid blue line in the upper portion of the browser window.
Most browsers will also warn you when you leave a secure area to go to a regular area of the web site. Only browsers that use the SSL technology are able to order through the TV City.TV web site. If your browser does not support SSL, you can get an upgrade at the Microsoft or Netscape home page.
OUR COMMITMENT TO PRIVACY
At TV City.TV, we value our customers and respect their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We recognize that we must maintain and use customer information responsibly. We do not give out your information outside of our own company.
When obtaining information from you, we follow a simple, common sense principle: we ask only for the information we need to provide the service you request. For example, to send you a product you have ordered, we need an address. If you would like to receive e-mails notifying you of our promotions (letting you know about special offers you may be interested in), we need an e-mail address. And if you purchase something, we need a credit card number.
TV City.TV collects usage information when you visit us. Web site usage information is not personally identifiable information. It describes how our web site is used and navigated, including the number and frequency of visitors to each web page and the length of their stay. It also includes the domain names of browsers that visit our web site, the time of day the web site was visited and other non-personally identifiable information.
We may use information that you provide to tell you about carefully screened products, which we feel, may be of interest to you. In addition, we sometimes use e-mail addresses to contact visitors who communicate with us. For example, we send e-mail to visitors who provide us with their e-mail addresses for specific purposes such as providing information about promotions or responding to an inquiry.
If our information practices change in the future, we will let you know before we use your information in a manner not previously disclosed in our privacy statement by posting the policy changes on our website or communicating directly with you. At that time, you will have the opportunity to opt out of any new use of your information.
If you have any questions about our privacy policy, you can contact TV City.TV customer service in any of three ways:
- call us at 1-888-488-2489;
- write to us at TV City.TV Customer Services, 11371 Mainsail Ct Wellington FL 33419
- send us a message through e-mail at info@TVCity.tv
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